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Talk with someone

Call, TXT, Email, Face to Face

At Youthline, we try to make it easy for you to get in touch by making sure that there are lots of ways you can reach us.

It's normal to worry about asking for help - but at Youthline we are here to listen and help you figure out what is right for you. We know that it can be a bit freaky and that you might have a lot of questions about how the service works before you ring, so we've put together some answers to commonly asked questions, so you know what to expect when you contact us.

Helpline Services

Whether you give us a call on our youth helpline (free from cells and landlines), TXT us or email us, we are able to link you to a number of services.

  • Free phone 0800 37 66 33 for 24/7 support
  • Free TXT 234 between 8am and midnight
  • Email

In some areas of the country, we also provide face to face support for you and your family (if you want to have them involved). To find out what is available in your area, click on the map below.

Other Helpline Services Provided by Youthline

In partnership with Lifeline and Shine, Youthline also provides support for young people and families around Aotearoa to the following services:

The Family Violence Information Line Its not ok0800 456 450

Toll-free number that provides self-help information and connects people to services where appropriate.

SHINE helpline 0508 744 600

A nationwide toll-free number for access to professional domestic abuse support and services when they are needed.

Victims of Crime Information Line 0800 650 654

Toll-free information for victims of crime, their friends and whānau.

Caterbury Support Line 0800 777 846

Support for those living in Canterbury feeling upset or stressed, or  in need of other social support, as a result of the earthquake and subsequent recovery.

The 211 Helpline 0800 211 211

A community referral service, putting people in touch with community services in their area.


Face to Face Services

Youthline also provide face to face services in some regions of the country.

Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.

Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that.

Youthline provides face to face services in the below centres: